· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
· Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· iPhone and Android mobile device support
· Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job posting