Service Now Developer

Candidate should have good Admin / Configuration / Development knowledge of:-

 Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM

 Content Management: - developing ESS page.

 UI Actions / UI policy / Access Control Lists, etc.

 Writing various Server side scripts using Script Includes.

 Configured License Management module for necessary Compliance check.

 Used ACL’s for controlling the security mechanism in Service Now

 Domain Separation and designing the Process and data flow within various domains

 Experience with Web technologies/AJAX

 Developing Composite Service Requests within Service catalog Module

 Experience in different Integrations using web-services / MID Server, etc.

 Configuring complex reports

 Understanding and debugging of system logs

C (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(2.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To provide support for on call escalations and doing incident & problem management

(5.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team

(6.) To adhere to quality standards, regulatory requirements and company policies