• Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Exhibit leadership through personal responsibility, accountability and teamwork.
• Act as a technical focal point in cooperative relationships with other companies.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Own and resolve technically complex mission critical or politically hot customer issues.
• Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
• Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
• Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
• Travel within the US and internationally may be available
• Earn certifications as an MCSE, MCSD or MCPD. Microsoft will facilitate this opportunity through company provided resources and testing centers (required within one year of employment).
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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