- Responsibilities include new hardware deployment, infrastructure changes, and assisting technical teams in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems.
- End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit)
- Directs and influences customers to follow I/T policies and procedures
- Maintain confidentiality - Shares resolutions with team members and 1st level support
- Participates and contributes in team meetings
- Identifies internal or external resources to address issues
- Has excellent customer service skills
- Troubleshoots medium to high complexity issues and resolves within SLA
- Develops clear and concise work product deliverables
- Can work on multiple tasks and set work priorities to meet deadlines
- In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware).
- Experience installing and configuring local area network equipment (routers, switches, network-attached printers, wireless APs, etc.)
- Ability to troubleshoot issues across the overall infrastructure stack (server/network/client).
- Track record of providing excellent customer service.
- Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude.
- Works independently, prioritizes work and assigns appropriate sense of urgency to issues
- 5+ years experience supporting technical infrastructure in a large scale, distributed environment.
- A+ or equivalent certification desired
- Cisco network certification desired
- Microsoft certification desired
All your information will be kept confidential according to EEO guidelines.
