We are Looking for “ Fresher's Application Support ”

Job description:

Fresher's Application Support
Location : Tampa, FL
Duration : CTH
NOTE: Fresher’s with good capstone or less than 1 year experienced with 3 year degrees (Associates or Bachelors)
Here is the description of roles and expectations. Fresher with good capstone or less than 2 years experienced with 3 year degrees (Associates or Bachelors) is what we are looking at.
Service Tier JD Skills Expectation
Level 1 / 1.5

• Initial support level and first interface for end user & system generated application issues
  
• Work as a part of Application Command Center that includes monitoring and system health checks
  
• Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment
• Good Communication Skills
  
• Foundation in IT Service Management (Handling Incidents, Troubleshooting, working through ticketing tools, experience in systems management / monitoring tools will be useful)
  
• Computer Science Education with good foundation in technical skills and basics on Java / .NET / C++ / C#/SQL/Oracle
  
• Associates / 3 year degrees in Computer Programming, Computer Science etc.,
  Level 2
• Work as a part of L2 team that focuses on Unknown resolution and Adhoc fulfillment through configuration changes
  
• Perform Application Root Cause Analysis and continual pursuit to reduce incidents / disruptions of services
  
• Continual effort to pass incidents to L1 / L1.5 through creation of Knowledge Artifacts / scripts
  
• Perform minor bug fixes and ensure application stability
• Good Communication Skills
  
• Specialize in one core technology (C++/C, Java, .Net, SQL, Oracle etc.,)
  
• Ability to work with multiple stakeholders
  
• Adept in SDLC basics
  
• Foundation in IT Service Management, IT processes, ticketing tool etc.,
  
• Any Certifications will be useful
  
• Associates / 3 year degrees in Computer Programming, Computer Science etc.,
  If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future.
  Thanks for your time,

  All your information will be kept confidential according to EEO guidelines.