Daily Tasks :
Imaging / re-imaging laptops & desktops
Troubleshooting technical laptop and desktop issues (Windows & applications)
Decommissioning end-of-lease desktops & laptops
Diagnosing laptop & desktop hardware issues
Mapping network drives / printers
Coordinating laptop & desktop repairs with hardware suppliers
Assisting with application testing
Vendor escorts (occasional)
Some relocation of desk phones / workstations
Some remote support (via remote access software)
Background:
3-5 years technical support experience
Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard
Skills:
Strong Windows 7 troubleshooting & diagnostics
Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
Hardware troubleshooting & diagnostics (laptops, desktops)
Basic networking (drive / printer mappings, network connection diagnostics)
Active Directory / PC security
Internet Explorer & Chrome troubleshooting
BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft
Skills:
Good communicator (written and verbal)
Takes responsibility & accountability
Teachable
Solutions-focused
Team player – able to contribute new ideas
Flexible in terms of workload and daily tasks
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Job details are sourced from the employer's original posting.
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