Senior Manager, Program Management Office (PMO) Enablement

Senior Manager, Strategic Partner Office

This role establishes, governs, and continuously improves the organization’s project management capability through standards, methodologies, tools, reporting, automation, and community engagement. 

The role drives continuous improvement of the governance, tools, templates, workflows, dashboards, reporting, automation, AI-enabled capabilities, and project management community.  This is an enablement role, not a project or program delivery role. Project and program teams remain accountable for execution, while this position provides the frameworks, tools, insights, technology, and support needed for successful delivery.  The ideal candidate is a practical, collaborative manager with deep expertise in PMO operations, project management enablement, PPM tools, reporting, automation, user experience, and transformation. The successful candidate connects standards, tools, insights, and support services to help project teams deliver consistent and successful outcomes.  The role works in Hybrid mode in 2pm – 11pm IST shift.

The day-to-day responsibilities include but are not limited to:

Project Management Capability and Enablement 

• Define and maintain scalable project management methodologies, standards, governance models, lifecycle frameworks, and best practices.  

• Develop consistent ways of working, templates, playbooks, and guidance for varied project types and delivery approaches.  

• Improve project management maturity, process effectiveness, system capability, and adoption through continuous improvement and industry benchmarking. 

• Partner with business stakeholders, finance, and transformation leaders to align practices and governance.  

• Enhance and drive the process, tools, and governance for intake, review, and steerco approval.   

PMO Framework, Toolkit, and Solution Design

• Own the framework for the project management toolkit, including templates, playbooks, reporting packs, governance materials, and performance measures.  

• Design scalable, reusable solutions that balance governance, flexibility, usability, user experience, and business value.  

• Continuously improve tools and frameworks to support evolving business and transformation needs. 

Reporting, Analytics, and Decision Support 

• Establish standards for project and portfolio data, reporting, dashboards, analytics, and management information.  

• Provide trusted, timely, and actionable insights into project health, risks, dependencies, capacity, investment, and resource needs.  

• Use automation, predictive reporting, and business intelligence to improve prioritization, planning, resource allocation, and strategic decision-making. 

User Experience, Adoption, and Change Leadership 

• Drive adoption of project management standards, tools, and ways of working through training, onboarding, communications, feedback, and community engagement.  

• Lead change activities related to project management processes and technology in partnership with organizational leadership.  

• Measure adoption, utilization, satisfaction, and effectiveness while simplifying processes and reducing administrative effort. 

Smartsheet Business Leader 

• Partner with the Smartsheet Application Owner to plan and manage an effective ecosystem.  

• Develop the Smartsheet platform vision with the operations leader and Application Owner. 

• Oversee the execution of the platform vision with the application team in alignment with PMO operations business goals.  

• Partner with business stakeholders, finance, transformation leaders, technology, InfoSec, and vendors, to maximize platform value. 

• Advocate for automation, AI, and integrated technologies to reduce manual administration and improve workflows, reporting, approvals, and decision-making. 

Digital, AI, and Analytics 

• Automation Strategy 

• AI-Enabled Productivity Tools 

• Business Intelligence 

• Data Visualization 

• Predictive Analytics 

• Executive Dashboard Design 

• KPI Frameworks 

• Decision Support Solutions 

Strategic Leadership 

• Vision and strategy development 

• Organizational influence 

• Business partnership 

• Innovation and continuous improvement 

• Decision-making and prioritization 

Enablement and Adoption 

• Change leadership 

• Capability development 

• Training and coaching 

• Community building 

• Communication and influence 

Digital Innovation 

• Automation mindset 

• AI adoption and enablement 

• Process optimization 

• Data-driven decision making 

• Continuous improvement 

Success Measures 

Success in this role will be demonstrated through: 

• Improved project management maturity, consistency, user experience, and community engagement.  

• Increased automation and reduced manual effort in project administration and reporting.  

• Higher quality, timeliness, transparency, and reliability of project and portfolio data.  

• Predictive, actionable reporting that enables earlier identification of risks and portfolio challenges.  

• Improved executive decision-making through analytics, trends, and data-driven insights.  

• High adoption of Smartsheet, project management standards, methodologies, and support services.  

Requirements:

• Over 12 years of professional experience in an organization of repute

• Experience developing project management methodologies, operating models, toolkits, reporting solutions, and governance practices. 

• Experience working within or developing PMO Centers of Excellence.  

• Professional certification such as PMP, PMI-PMOCP, P3O, PRINCE2, PgMP, or PfMP is preferred.  

• Experience leading adoption, change, process improvement, capability-building, and technology enablement initiatives.  

• Experience managing, developing, and mentoring professional teams, with strong communication, facilitation, analytical, and stakeholder-management skills.  

• Experience with enterprise PPM platforms, including planning, solution design, reporting, governance, and adoption.  

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com.

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