SDM (1.)
P&L responsibility
Expansion of services to fill all gamut’s of infrastructure-increase breadth.
Focus on project opportunities and transformation initiatives .
ITIL process definitions and implementation .
Automation in service delivery .
Resource management Utilization .
Billing Management reporting .
Conduct regular in depth service and process audits.
Employee retention, motivation and training .
Focus on grooming people from L1 to L2, L2 to L3 within select timelines .
Value add to customer-YOY by working closely with the Transformation and
Consulting group for:
Architecture gap assessment studies
Implementation of new technologies .
Consolidation/virtualisation opportunities .
Reduce business impact of outages .
Cost savings through better solutions .
Enhance operational efficiencies
Overall SLA management – Operation interaction with technologies Lead /
Service Owner .
Overall Customer and Employee Satisfaction. 8326034697
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.