Business Office Representative

The Business Office Representative is responsible for supporting the day-to-day operations of the business office within the ambulatory surgery center environment. This position assists with patient account management, insurance verification, billing support, payment collection, financial documentation, and administrative office functions. This role requires strong organizational skills, attention to detail, professionalism, and the ability to work in a fast-paced healthcare environment.

RESPONSIBILITIES

· Support daily business office operations and administrative functions

· Assist with insurance verification, authorization, and patient account setup

· Collect and post patient payments accurately and timely

· Assist patients with billing questions and account resolution

· Maintain accurate patient financial records and documentation

· Work collaboratively with billing, accounts receivable, and clinical teams

· Answer incoming calls and respond to inquiries professionally

· Ensure compliance with organizational policies and payer requirements

· Assist with scanning, filing, and maintaining business office documentation

· Support month-end reporting and reconciliation activities as assigned

· Maintain confidentiality of patient and teammate information

· Assist with additional business office duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

· Ability to take ownership and lead by example

· Strong attention to detail and organizational skills

· Ability to work independently and prioritize multiple tasks

· Strong communication and customer service skills

· Ability to contribute in a collaborative team environment

· Ability to maintain confidentiality and professionalism

· Proficiency in Microsoft Office applications and healthcare office systems

· High School diploma or equivalent required

· One or more years of medical office, business office, or healthcare administrative experience preferred

· Ambulatory surgery center or healthcare experience preferred

· Experience with electronic medical records and healthcare systems preferred

· Knowledge of insurance verification and patient account processes preferred

· Strong communication skills, both verbal and written

· Ability to multi-task, think critically, and solve problems

· Ability to work in a fast-paced environment