GENERAL DESCRIPTION
- To handling patients at counter whether for enquiry or hospitalization
JOB DESCRIPTION
- Responsible to enter charges related to the patient’s treatment.
- Responsible to check with other services and to ensure that all charges have been properly taken up before patient is discharged.
- To check and ensure that billing is done accurately.
- To attend to patient’s query regarding the bill/charges.
- Responsible to generate patient’s bill and to collect all payments.
- To reconfirm all Guarantee Letters, validity period, coverage limit.
- To arrange the agreement of deferred payment after approval from authorized personnel.
- To prepare daily collection report and ensure collections tally with the report.
- Responsible for the safety of the collections.
OTHER RESPONSIBILITIES
- To participate actively in any other new service that is introduced by the organization.
- Comply with Company Policies, Health and Safety Policies.
- Ensure conformance to all policies and procedures of ISO 900:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards.
- Ensure adherence to Standard Service Practice (SPP) at all times.
- Ensure adherence to related legal requirement.
- Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status.
- Adopt and practices that Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).
JOB REQUIREMENT
Education:
Minimum: SPM/Diploma
Experience Required:
Minimum: Preferably 1 years relevant working experience
Personal attributes:
- Knowledgeable, flexible, good communication skill, ability to maintain good relationships with all levels of staff, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.
