Variable Frequency Drives Technical Support Specialist
(this is not an IT position)
Are you interested in joining a company that was recently certified as a "Great Place to Work" for the fifth year in a row? If so, please read on...
Job Summary
Sell Variable Frequency Drives to existing and new L&S customers. Provide them with technical support and applications via on-site at customer locations, phone, email etc. Also technically support sales team in growing sales.
ESSENTIAL FUNCTIONS:
- Outbound calling/selling to new and existing customers.
- Review technical specifications and quote accordingly.
- Assist customers with technical questions on Variable Frequency Drives.
- Attend factory training courses required to become an L&S drive expert.
- Coordinate large drive projects to ensure technical requirements are met.
- Provide full package application assistance to the customer
- Contact suppliers for price and delivery times.
- Quote customers in CRM and update accordingly
- Call on customers with outside sales representatives or independently.
- Follow up with customers and suppliers on quotations and orders.
- Expedite orders with suppliers.
- Maintain daily CRM system; log customer visits and opportunities
- Enter direct purchase orders with suppliers.
- Manage freight expenses on a per order basis.
- Review inventory levels based on customer needs.
- Work in customer and vendor portals.
- Attend internal and external training
- All other duties as assigned by supervisor.
REQUIREMENTS
- Minimum of 5 years sales experience.
- Minimum of 2 years working with electric motors, drives, and controls.
- Minimum 2-year technical degree or equivalent experience and aptitude.
- Excellent customer service skills.
- Willingness to make outbound sales calls.
- Proficient in Microsoft Office products.
- Knowledge of and able to use proper phone etiquette.
- Above average communication skills (oral, written).
- Computer literate; above average keyboard skills.
- Able to interact with people in a professional manner.
- Ability to multi-task.
- Fluent in English (verbal, written).
- 75% travel in MN and WI visiting customers
OTHER REQUIREMENTS
- Able to wear PPE when in shop environment.
- Observe all safety requirements.
This position is full-time, Monday-Friday. The ideal location of this candidate for the position would be in Minnesota, but L&S is open to a candidate from Wisconsin as well.
