The Dairy/Frozen Assistant Department Team Leader (ADTL) is responsible for overseeing and directing all aspects of the Dairy/Frozen department operations in the absence of and per the direction of the Center Store Department Team Leader. The Dairy/Frozen Assistant Department Team Leader (ADTL) is responsible for ensuring an excellent experience for customers in the Dairy/Frozen Area. This customer experiences revolves around providing high quality products and service selections, in-depth knowledge of products and tends and consistently providing excellent customer service.
SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Under the direction of the Center Store DTL, ensures the department operates effectively and efficiently; facilitates day-to-day operation and guarantees performance standards are met and that team members consistently work towards their ideal and peak performance.
- Models behaviors that support the values, through supportive and participatory leadership, promoting cooperation, team building, and motivating team members to achieve goals.
- Helps create and facilitates trainings for team members that enhance and build upon their skills, knowledge and abilities.
- Ensures new hires are trained appropriately and effectively.
- Supports the security and safety protocols and establishes strong departmental control measures.
- Orders, receives, and merchandises grocery, bulk, frozen and dairy products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
- Maintains a working knowledge of all department products as well as items throughout the store to respond to customers to ensure they get the products they want and need.
- Adequately and consistently accepts, orders, receives, prepares, packages, labels, displays, stocks, and replenishes floor stock and inventory merchandise.
- Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
- Maintains accurate and attractive signage within the department.
- Keeps the department orderly and clean.
- Helps customers make product selections by answering questions and providing information about all items.
- Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
- Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
- Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
- Assists in inventory counts, storewide cleaning, and other projects as needed.
- Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
- Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
- Maintains presentation and quality standards in the department.
- Follow proper procedures for opening and closing.
