The Wellness Lead Clerk is first and foremost responsible for customer relations and satisfaction. The Wellness Lead Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all product processing (i.e. pricing, purchasing, and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Wellness Lead Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service and information on products.
SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
- Provides accurate health and nutritional information without prescribing specific products or therapies.
- Maintains a working knowledge of all wellness products as well as non-wellness items throughout the store to respond to customers to ensure they get the products they want and need.
- Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
- Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
- Keeps the department orderly and clean.
- Helps customers make product selections by answering questions and providing information about all items.
- Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
- Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
- Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product safety and quality are being adhered to and met.
- Under the direction of the department team leader, coordinates, evaluates, and ensures completion of daily tasks of department clerks to the standards and expectations.
- Notifies the department management promptly of department team member performance concerns or potential policy violations.
- Serves and acts a role model, provides, and ensures customers receive prompt, friendly and courteous service in a professional manner.
