At La Plata Electric Association, our mission is to provide our members safe, reliable electricity at the lowest reasonable cost while being environmentally responsible. We are Member Powered, Future Focused and a National Leader. It is our strategic goal to ensure our members, on average, pay less for electric service than 70% of Colorado cooperatives and that by 2030 we reduce our carbon emissions by more than 80% of our 2005 levels, surpassing the state climate goals.
We are looking for a customer service oriented individual with prior experience performing billing and invoicing activities to fill a position as Billing Clerk. Our Billing Clerks are responsible for reviewing member billing reports, identifying errors and processing corrections. They may be required to answer member questions both in person and over the phone.
ESSENTIAL FUNCTIONS:
- Review billing information to identify and correct errors prior to distribution to members.
- Review new accounts, re-connects, and disconnects for proper names, addresses, dates, codes, and service charges and communicate with member services and field personnel to ensure service orders are processed correctly.
- Review inactive accounts with financial balances and make necessary transactions to clear the account. Submit unpaid balances to the collection.
- Open and distribute mail and process payments.
- Discuss disputed bills with members.
- Review usage data before billing and identify accounts which may need meter servicing.
- Evaluate meter communication errors and notify meter service employees of potential issues.
- Maintain meter reading routes and communicate with meter service employees.
- Assist members with signing up for programs such as budget billing and automatic payments and maintain the programs on an ongoing basis.
- Collaborate with other departments regarding new programs for members.
- Acknowledge and adhere to ALL LPEA’s SOP’s (standard operating procedures) and Safety Manual
KNOWLEDGE, SKILLS AND ABILITIES:
- High School Diploma or its equivalent
- 3 years experience in a customer service position, preferably in a billing or invoicing position
- Typing and calculator skills
- Working knowledge of computers
- Ability to operate an adding machine, computer, check reader and various types of office equipment
- Excellent interpersonal and verbal communication skills
- Ability to manage-time effectively
- Ability to problem-solve and trouble shoot
- Ability to make sound decisions using data
- Valid driver's license
