Title:
DJBOSS: Billeting Technician
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.
Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions.
Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact.
Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment.
Belong, Connect, Grow, with KBR!
Program Summary
KBR's Readiness and Sustainment division is the Team Behind the Mission®. As DJBOSS we deliver and sustain mission critical services to the U.S. military and coalition partners at Djibouti, Africa, Camp Lemonnier Naval Base round the world. Our key capabilities include Our services encompass program management, contingency and expeditionary support morale, asset management and recreation support, postal operations, safety services, logistics, and more. KBR ensures these bases operate smoothly, allowing deployed personnel to focus on mission execution.
Job Summary
The Billeting Technician is responsible for the effective management, inspection, cleanliness, safety, and maintenance of living quarters provided for clients, personnel, and civilian contractors. The role ensures that accommodation facilities are maintained to high standards of cleanliness, comfort, safety, and service excellence.
The position also supports front desk operations, reservation management, occupancy tracking, inventory control, key management, and administrative activities associated with bachelor quarters operations. The successful candidate will demonstrate strong customer service skills, attention to detail, professionalism, and the ability to work effectively in a team-oriented environment.
Roles and Responsibilities
1. Accommodation Maintenance and Housekeeping
- Perform general housekeeping duties, including sweeping, mopping, scrubbing, dusting, and replenishing toiletries and other essential supplies.
- Prepare Distinguished Visitor (DV) rooms and other designated accommodation facilities in accordance with established standards.
- Ensure all living quarters are clean, orderly, comfortable, and ready for occupancy.
- Report maintenance issues, damaged equipment, and facility deficiencies promptly to the appropriate department.
- Maintain housekeeping supplies and equipment in a clean, safe, and serviceable condition.
2. Accommodation Inspections and Maintenance Coordination
- Conduct routine and scheduled inspections of living quarters to verify cleanliness, safety, functionality, and compliance with established standards.
- Identify, document, and report deficiencies, maintenance requirements, and other issues requiring corrective action.
- Coordinate with the Operations and Maintenance teams to ensure service requests are raised, tracked, and completed within the required timeframes.
- Conduct follow-up inspections to verify that identified deficiencies have been resolved satisfactorily.
- Maintain accurate inspection records and provide updates on outstanding maintenance issues.
3. Subcontractor Coordination and Performance Monitoring
- Coordinate and provide day-to-day directions to subcontractor personnel performing housekeeping, cleaning, and maintenance-related activities.
- Monitor subcontractor performance to ensure compliance with contractual requirements, safety procedures, cleanliness standards, and established service levels.
- Identify service deficiencies and communicate corrective actions to the relevant personnel or supervisor.
- Promote safe working practices and ensure subcontractor activities do not compromise the safety, security, or comfort of occupants.
4. Occupancy and Accommodation Management
- Maintain accurate and up-to-date records of room availability, occupancy, vacancies, and room assignments.
- Monitor changes in occupancy and ensure accommodation records and systems are updated promptly.
- Coordinate room allocations, check-ins, check-outs, and room transfers in accordance with established procedures.
- Support effective utilization of available accommodation and provide accurate occupancy information to management.
- Coordinate room readiness and inspections to ensure accommodation is available when required.
5. Front Desk and Customer Service Operations
- Provide professional, courteous, and responsive customer service to clients, residents, visitors, and authorized personnel.
- Manage accommodation reservations, room assignments, arrivals, departures, and related customer enquiries.
- Maintain accurate reservation records and update billeting management systems with relevant occupancy information.
- Schedule accommodation inspections and coordinate room preparation in line with operational requirements.
- Resolve routine customer concerns promptly and professionally, referring complex issues to the appropriate supervisor.
- Perform general administrative duties, including maintaining records, preparing reports, handling correspondence, and updating databases.
- Ensure all customer interactions are handled with discretion, professionalism, and respect for confidentiality.
6. Inventory and Supplies Control
- Monitor, maintain, and replenish housekeeping supplies, toiletries, consumables, and other accommodation-related materials.
- Maintain accurate inventory records and monitor stock levels to prevent shortages or unnecessary wastage.
- Conduct routine stock checks and report replenishment requirements to the supervisor.
- Ensure supplies are stored securely and handled in accordance with established procedures.
7. Key Control and Security
- Perform key control duties as assigned by the supervisor, ensuring keys are issued, recorded, stored, and returned in accordance with established procedures.
- Maintain accurate key registers and immediately report missing keys, discrepancies, or security concerns.
- Comply with site security requirements, access-control procedures, and applicable confidentiality standards.
- Exercise discretion when handling sensitive information relating to occupants, reservations, room assignments, and facility operations.
8. Health, Safety, and Compliance
- Comply with all applicable health, safety, environmental, security, and housekeeping requirements.
- Maintain awareness of relevant safety standards and procedures applicable to accommodation facilities and assigned work areas.
- Identify and report hazards, unsafe conditions, incidents, and potential risks promptly.
- Use cleaning materials, equipment, and personal protective equipment safely and in accordance with established procedures.
- Support a safe, clean, and secure living environment for all occupants, clients, and personnel.
9. Reporting and Administrative Support
- Maintain accurate records of occupancy, inspections, reservations, inventory, key control, and maintenance requests.
- Prepare routine reports, logs, and business correspondence as required by the supervisor.
- Use Microsoft Office applications, particularly Excel, to update records, track information, and support operational reporting.
- Prioritize daily activities in accordance with operational requirements and management instructions.
- Undertake other reasonable duties related to billeting operations as assigned by the supervisor.
Basic Qualifications
- At least three (3) years of previous experience in a hotel or lodging environment.
- Skilled in Microsoft Office applications, especially Excel.
- Willing and able to perform manual housekeeping tasks.
- Customer Service experience desired in a hospitality environment.
- Secure environmental experience (desired) involving restricted information.
- Front desk operations experience desired.
- Business of hospitality certification, office administration, hotel management, or customer service.
- High school diploma with 1–3 years of experience preferred.
Key Skills
- Customer‑service orientation and passion for service excellence.
- Teamwork and interpersonal skills.
- Communication skills, including the ability to produce reports and business correspondence.
- Administrative and organizational skills.
- Microsoft Office competency.
- Client‑management ability.
- Task prioritization, attention to detail, and proactive work habits.
- Professionalism and discretion.
Preferred Qualifications
- Must be fluent in English
- Must possess passport book (not passport card) with at least 12 months of remaining validity AND with at least 4 blank visa/stamp pages remaining
- Must possess driver’s license with at least 6 months of remaining validity; validity must be maintained in this position.
- Ability to obtain Department of Defense Token (CAC)
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which include Medical Insurance. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
