About Us
Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.
Role Purpose
The Sales Associate delivers an exceptional client experience by providing personalized service, building customer relationships, and supporting the achievement of sales and business objectives. The role serves as a brand ambassador, helping clients discover and purchase products that reflect the craftsmanship, quality, and luxury experience of LAGOS.
Key Responsibilities
- Deliver exceptional customer service and client experiences.
- Achieve individual and store sales goals.
- Build and maintain client relationships through effective clienteling.
- Promote product knowledge and brand awareness.
- Support merchandising, inventory, and store presentation standards.
- Assist with store operations, transactions, and customer inquiries.
- Contribute to a positive, collaborative store environment.
Key Accountabilities
- Sales performance
- Client experience and customer satisfaction
- Clienteling and relationship building
- Product knowledge and brand representation
- Store presentation and operations
- Teamwork and collaboration
Success Measures
- Sales goal achievement
- Customer satisfaction and loyalty
- Client retention and repeat business
- Conversion and transaction metrics
- Brand and service standard execution
- Contribution to overall store performance
Critical Skills
- Customer Service
- Relationship Building
- Selling Skills
- Product Knowledge
- Communication
- Results Orientation
Qualifications
- High school diploma or equivalent
- 2+ years related experience
Core Competencies
To thrive and grow with our company, you must possess and continue to develop the following competencies:
- Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value.
- Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
- Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
- Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results.
Equal Employment Opportunities
LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
