DESCRIPTION OF POSITION:
Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.
SUPERVISION: Reports directly to the Manager of IT Support and Operations
RESPONSIBILITIES AND DUTIES:
- Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
- Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
- Troubleshoot software and application issues that hospital staff experience
- Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
EDUCATION AND WORK EXPERIENCE
- High school graduate or equivalent (Associates or Bachelors preferred)
- A+ Certification or willingness to get certification during employment
- Must be very computer literate and capable of learning computer support tasks
- Strong technical writing skills and speak intelligible English
- Experience with Microsoft Office: Word, Excel, Outlook a plus
- Hospital experience a plus
- Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
- Must possess a high level of patience and show a willingness to learn
Physical Demands/Work Environment
- Capable of performing light to medium duty physical tasks.
- Must be able to remain in a stationary position for 50% of the time.
- Must be able to exchange accurate information with patients, family, peers and medical personnel.
- Must be free of all communicable disease and be up to date on immunizations.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
