The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations at a heavy-duty commercial truck dealership. This role combines administrative leadership, inventory control, customer service, and hands-on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards.
- Provide daily on-site leadership, guidance, and support to parts department team members
- Assist in managing daily department workflow to ensure efficiency and accuracy
- Complete and maintain daily Basecamp and operational spreadsheets
- Perform projects and special assignments as directed by the Parts Manager
- Manage and place daily parts orders, including DIA, emergency, and special orders
- Oversee and verify daily cycle counts performed by parts department personnel
- Manage backorder reviews and follow-up on outstanding items
- Oversee core return and parts return processes to ensure timely and accurate completion
- Ensure warehouse cleanliness, organization, and proper storage of parts
- Support counter personnel with parts lookup, aftermarket solutions, all-makes parts sourcing, and sales completion
- Provide exceptional internal and external customer service
- Assist with troubleshooting parts availability and technical inquiries
- Audit repair orders (ROs) daily for accuracy and completeness
- Code, receive, and process invoices daily
- Manage and coordinate driver deliveries to ensure timely and accurate order fulfillment
- Ensure a safe working environment and adherence to company policies, procedures, and safety standards
- Minimum of 5 years of experience in parts sales within the medium- and/or heavy-duty commercial truck industry, or equivalent industry experience
- College degree preferred or equivalent combination of education and experience
- Strong knowledge of parts inventory management, aftermarket and all-makes sourcing, and dealership operations
- Proficiency with dealership management systems and parts-related computer software
- Excellent oral and written communication skills
- Strong organizational and time-management abilities with attention to detail
- Customer-focused mindset with a solution-oriented approach
- Ability to work effectively in a fast-paced environment and support team success
- Demonstrated ability to lead by example and maintain professional standards
