The Parts Counterperson is charged with providing for the parts needs of walk-in and phone customers. The Parts Counterperson's responsibility is to satisfy dealership customer parts needs by responding to information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines. Additional responsibilities are to assist with inventory stocking and department maintenance, as necessary.
This is a second shift position, the hours are 3:00PM - 11:00PM.
- Respond to customer parts or information requests quickly
- Communicate with customer when a delay in response will occur and offer alternatives
- Determining availability and price information and document as necessary
- Providing parts to customer from stock, procuring locally or creating a parts order as directed
- Monitor the status of customer orders, advising in case of problems and notifying upon arrival
- Build relationships and provide quality customer service with a sense of urgency
- Determine the availability and lead times of parts
- Timely response in fielding a high volume of calls and in-person customers
- Must be at least 18 years old
- Parts experience, particularly in a truck or automotive dealership or aftermarket environment and Trade school education in Parts Operations or Transportation Technology are preferred
- Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
- Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
- Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
- Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
- Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
- Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required
