Assisting of customer orders, reassigning of transaction, modification etc. for fulfillment rate purposes.
Handle and resolve complaints both for drivers and users in a thoughtful and professional manner.
Submit tickets for escalated concerns such as damaged/missing items, undelivered orders etc.
Performs other duties that may be assigned by management from time to time.
Someone with a passion for helping others by providing excellent customer service
A committed customer service representative who is amenable to working on the assigned shifts
Has experience in handling voice and chat channels.
For chats experience, agents should have handled multiple concurrencies assisting customers
Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX)
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Lalamove is a technology company that provides on-demand delivery services. They connect customers with a network of drivers for same-day delivery of goods.