Job Description:
The Key Account Manager (KAM) under Corporate Accounts is responsible for managing and growing strategic corporate clients by acquiring new accounts, overseeing client onboarding, and maintaining strong relationships with Connect clients. This role requires a highly proactive and client-focused professional who can deliver tailored solutions, ensure seamless onboarding experiences, and foster long-term partnerships to maximize revenue and customer satisfaction.
Key Responsibilities
New Account Acquisition
- Identify and develop new business opportunities within targeted industries and corporate sectors in the Philippines.
- Conduct comprehensive needs analysis and offer customized solutions to meet client requirements.
- Build and maintain a healthy sales pipeline to achieve or exceed acquisition targets.
Client Onboarding
- Lead and manage the end-to-end onboarding process for newly acquired key accounts.
- Coordinate with cross-functional teams (Operations, Customer Success, Technical Support) to ensure smooth service implementation and integration.
- Provide clients with necessary training, support, and resources during onboarding to encourage product adoption and satisfaction.
Strategic Account Management
- Develop account plans and strategies aligned with client business goals and company objectives.
- Advocate for client needs within the organization to ensure high service quality and satisfaction.
- Manage contract renewals, negotiations, and escalate issues as necessary to senior management.
Handling Connect Clients
- Serve as the main point of contact for Corporate clients, ensuring their needs and concerns are addressed promptly.
- Monitor client usage and engagement on the company’s platform or connectivity services.
- Identify opportunities to upsell and cross-sell additional services based on client usage patterns and business needs.
- Work closely with product and support teams to troubleshoot and resolve client issues effectively.
Reporting and Documentation
- Maintain accurate and up to date records in CRM systems of client activities, sales pipeline, onboarding status, and account performance.
- Prepare and present regular reports on account growth, client health, and revenue forecasts to management.
Minimum Qualifications:
- Bachelor’s Degree in Business, Marketing, Real Estate, Communications, or a related field.
- Minimum of 4 years’ experience in key account management, corporate sales, or client success roles, preferably within B2B environments.
- Knowledge of platform-based services, connectivity solutions and such
- Proven track record in new account acquisition, onboarding, and managing high-value clients.
- Ability to manage multiple strategic accounts and complex projects simultaneously.
