Category Sourcing Expert

JOB TITLE- Category Sourcing Expert- Global Contact Centers

Potential Temp to Perm

Seeking dynamic Sourcing Professionals with strong experience in Sourcing, supplier negotiations, data gathering and analysis, and managing client and supplier relationships.

This Category Sourcing Expert (CSE) position plays a lead role in supporting Verizon’s cost savings and revenue generation business goals for the Contact Center Category. Key aspects of this role include, but are not limited to:

• Building collaborative relationships with our internal business partners as well as strategic relationships with our suppliers

• Successfully leading the sourcing process and ensuring it is completed according to Verizon’s policies and goals

• Negotiating to achieve favorable contracts and services for Contact Centers

• Leveraging cross category opportunities and leading efforts within the Human Capital Management space such as Sales and Collections, Business Process Outsourcing and Managed Services, and Contingent Workforce Management areas

• Actively managing multiple time-sensitive requests efficiently and effectively

• Effectively interfacing with all levels of management, contract management, Legal and SMEs across Verizon

Responsibilities:

Drives all aspects of complex strategic sourcing process including but not limited to taking the lead on creation of supplier contracts, contract negotiations of business and pricing terms and conditions, facilitating RFP’s, and working with the internal business partners to develop negotiations strategies, objectives and plans.

Leads various Cross Functional Teams (CFTs) to develop Verizon’s requirements and to reach consensus on supplier selections. This includes drafting necessary language to translate business needs into specific requirements for contract-related documents, e.g. Statements of Work (SOW), Letters of Authorization (LOAs), Requests for Proposals (RFPs), etc. This also includes leading the CFT to reach consensus, meet milestones and complete contracting by business partner required dates.

Manages supplier relationships, effectively maintaining positive and ethical working relationships.

Supplier rationalization - leverages existing supplier base to appropriately consolidate services.

Earns the business partner’s respect and serves as a Trusted Advisor. Plans and proposes sourcing strategies that best support the business. Collaborates closely with key business partners to understand their priorities and challenges; assess their needs on an ongoing basis; and manage their expectations.

Qualifications:

• Bachelor's degree in Business, Supply Chain, Engineering, or equivalent Contact Center experience

• 6+ years of demonstrated academic and/or professional leadership experience in the following:

o Experience with competitive bids and RFPs as well as direct negotiations

o Knowledge of Strategic Sourcing processes, policies, and procedures

o Experience in contract negotiations to include business, price and technical terms

o Experience in drafting contract documents required for the establishment of business content elements, e.g. SOWs, LOAs, etc.

• Experience developing resolutions to complex problems that require the frequent use of creativity.

• Project Management in complex multi-project and multi-geography environment

• Working knowledge of Sourcing Best Practices

• Strong interpersonal and client service skills

• Strong team leadership skills

• Strong analytical skills.

• Experience in data analysis and supplier assessment

• Self-motivated /self-starter with ability to work independently

• Strong oral and written communication skills with experience in influencing others

Desired Qualifications:

• Juris Doctorate, Master’s, or equivalent advanced degree

• Certifications from the National Contract Management Association (NCMA)

• Certified Commercial Contracts Manager (CCCM) or Certified Professional Contracts Manager (CPCM)

• Certified Professional in Supply Management (CPSM)

• Project Management Professional (PMP) from the Project Management Institute

Bachelor's degree in Business, Supply Chain, Engineering, or equivalent Contact Center experience

All your information will be kept confidential according to EEO guidelines.