NOC Technician I

Job Title: NOC Central Technician I

Location: Overland Park, KS

Duration: 6 Months (Possible Extension)

Job Description:

• Run testing procedures using various tools

• Perform Check In/Check Out process

• Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments

• Ability to review network logs to discern state changes of network equipment

• Perform remote resolution of faults through various Element Management Systems (EMS)

• Creation and routing of network tickets to appropriate designated fix agents

• Perform routine ticket management and escalations to drive problems to final resolution

• Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments

• Communicate openly and effectively with multiple teams

• Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication

Must have STRONG KNOWLEDGE of the following:

• Attention to detail is essential

• Excellent in written and verbal communication skills

• Proficient in using Microsoft office application such as Outlook, Excel, Word

• Ability to grasp higher-level technology issues and troubleshoot to resolution

• Ability to work independently and in a team environment

• Ability to work under pressure related to scale of business impact

• Ability to build strong working relationships both internally and externally

• Ability to span departments to assist in resolving network event outages

• Experience analyzing wireless networks, related equipment and/or performance

• Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy

• Ability to quickly learn new tools and systems

• Willingness to work on any assigned shift

PREFERRED KNOWLEDGE of the following:

• Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure

• Knowledge of Unix operating system and command structure

• Basic knowledge of IP routing and protocols

• Understanding of Operational Measurements used for network performance monitoring and troubleshooting for CDMA, EVDO and LTE technologies

• Tools/Systems Required: Netcool, TRAMS, SecureCRT

All your information will be kept confidential according to EEO guidelines.