Client Success Consultant (Business & Technology) [ERP Oracle Netsuite]- Jakarta

About us:

We help ambitious businesses overcome complex challenges and achieve great things. 

We create impactful solutions delivered by passionate people who care deeply about quality. 

We make the first version the best version and conduct ourselves with integrity and honesty.
Our refreshing approach to consulting, which involves a deep understanding of our client's unique challenges, a collaborative problem-solving process, and a commitment to delivering practical and sustainable solutions, has rewarded us with a legacy of client confidence and trust, fuelling our vision to become one of the most highly valued consulting firms. We focus on delivering real impact; tangible and measurable improvement that gets our clients the results they want, achieved in a human, genuine and practical way that creates trust. 

At Lancia Consult, our people have the freedom to think innovatively, work autonomously, and be empowered to make their own decisions, whilst working in a collaborative and supportive environment. 

We are looking for Consultants to join our growing ERP Client Success Team in Jakarta. 
You will be part of a highly talented, tight-knit team that supports one another through both everyday delivery and the toughest project moments. We believe in strong teamwork, shared ownership, and a culture where people learn, grow, and succeed together. This role gives you broad exposure across consulting, delivery, client ownership, and business growth. You will not be limited to handling tickets. You will work on real client problems, enhancements, delivery and optimisation projects, stakeholder conversations, automation opportunities, and business growth initiatives.

You can expect to be exposed to:

• Client Support and Issue Resolution: Work closely with clients to understand issues, investigate root causes, and provide practical solutions that support business continuity. Gain hands on exposure to how ERP systems support finance, supply chain, CRM, and core business operations while helping clients maximise the value of their NetSuite investment.

• ERP Enhancements & Change Requests: Partner with clients to gather requirements, analyse business needs, propose solutions and support the delivery of ERP enhancements and change requests. Learn how to translate business challenges into practical and scalable ERP improvements.

• ERP Delivery & Optimisation Projects: Contribute to ERP implementation sprints, optimisation, module rollout and business process improvement. Gain experience across key project activities including requirements gathering, configuration, testing, user training, deployment, and go-live support.
  
• Advisory & Solutioning: Beyond day to day support and delivery, you will help clients think through process improvements, reporting needs, system usage, reporting, automation and ERP adoption strategies. Build the ability to combine business understanding with practical system solutioning.
  
• Client Management & Experience: Work with users, managers, decision makers, consultants, and technical teams to align priorities and drive outcomes. Over time, develop the confidence to manage conversations, build trusted relationships, and support the long term success of our clients.

• Consulting & Business Growth: Develop an understanding of how consulting engagements are delivered, expanded, and grown. Support conversations around client needs, enhancement opportunities, solution proposals, and value creation while building commercial awareness and consulting acumen.
  
• AI, Automation & Innovation: Explore how AI, automation, and intelligent ERP capabilities can create value for clients. Support conversations around AI assisted processes, workflow automation, and operational efficiency improvements, while learning how to leverage AI tools to improve investigation, documentation, estimation, solution design, and delivery quality.

We are looking for people who:

• Have 1-4 years of experience in ERP, finance systems, consulting or implementation to help businesses solve real operational challenges.
• Demonstrate strong analytical and structured approach to problem-solving
• Are naturally curious and enjoy learning both functional and technical concepts with an interest in AI, automation and the future of ERP delivery
• Communicate clearly and confidently with clients
• Take ownership of their work and are meticulous
• Can manage multiple priorities while maintaining responsiveness, quality, and professionalism
• Enjoy working with people and building trusted relationships through collaboration, empathy and clear communication
• Experience with ERP platforms such as NetSuite, SAP, Oracle or similar business systems to support finance operations would be an advantage
• Aspire to grow into client accounts lead

We know that capability determines what you can do, but attitude determines how well you do it. 

If you are looking for a role where you can build practical ERP consulting experience, take increasing ownership of clients, explore AI-driven automation, and contribute to a growing Client Success business, we would love to hear from you!

How to apply
If you are interested in a conversation with us to learn more, please submit your CV & cover letter to apply directly. Please note that only candidates shortlisted for the next stage will be contacted.

At Lancia Consult we are truly committed to positive, inclusive and accessible recruitment and are proud to be an equal opportunities employer. We actively encourage all applications and know that an empowered team with varied perspectives and relevant experience, operating in an inclusive environment allows us all to reach our full potential. 

Our team has decades of cross-sector expertise, working with global blue chips, SMEs, ambitious scale-ups, and inspiring charities. Alongside that experience, we bring the right attitude: positivity, solution focus, empathy, and awareness.

Privacy Statement 

Lancia is an equal opportunities employer. Information is used only for recruitment, eligibility verification, and reporting purposes. Responses are confidential and will not affect the outcome of your application.

Declaration 

All personal data provided will be processed in accordance with the Singapore Personal Data Protection Act (PDPA). Information collected is used solely for recruitment, work eligibility verification, and statistical reporting purposes.