- Category: Store
- Brands: SPLASH
- Job Function: Retail Operations
Responsible for planning and driving store's retail operations so as to ensure maximum sales , maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth , for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects and for sponsoring and coaching the team and driving continuous improvements.
Responsibilities
1. Sales and Commercial Performance
Communicate the sales targets to the staff and help in maximizing the sales and profitability of the store
Maximize productivity targets (sales per sqft, ATV, Conversion etc)
Implement retail strategies and procedures in discussion with the Territory Head and Concept Heads
Control costs within budgetary guidelines
Identify internal and external commercial opportunities
Ensure effective Stock and Space Management
Conduct SWOT review to analyze the customer profile
Provide monthly feedback on competitor and event activities
Suggest improvements based on benchmark practices
2. Inventory Management & Stock Distribution
Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)
Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken
Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action
Ensure pricing of merchandise as per norms and matrix format
Provision of monthly feedback to Concept on sales, stock positions and product feedback
3. Operational Standards and Management
Ensure the store is in compliance with the store operating and customer service standards
Ensure the store is in compliance with the company policy on employment and state laws, health and safety standards
Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Ensure store sales, promotions are effectively executed and professionally
Be accountable for store sales/assets as per the operating standards and SOP.
4. People Management
Ensure that all new recruits understand their job and inducted well within the company
Assist Area retail manager in grievance handling and disciplinary actions
Ensure skill development and performance management of store staffs through Learning & Development
Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
Provide support in staff welfare activities (transport/ accommodation)
Set KRA's for direct reports and conduct performance appraisal
Oversee staff deployment and drive motivation levels of the store staff
Build/Maintain relationships with internal/external stakeholders
Qualifications
Post-graduate degree in Business Administration. 7-10 years experience. 6 years in retail industry handling an area.
About Us
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
