As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You’ll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team—back-office services, recruiting, training, equipment, marketing, and more - you’ll have the tools to succeed, but the branch’s performance is ultimately yours to lead.
Our customers expect the same Landscape Workshop experience - “Quality Service, Dedicated Professionals, Proactive Management” from every branch. As GM, you ensure that promise is kept.
Key Responsibilities
- Leadership & Culture
- Build and sustain a performance-driven, safety-first culture.
- Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals.
- Operational Excellence
- Oversee production schedules, resource planning, and quality control across multiple projects.
- Maintain labor efficiency and optimize workflows for maximum productivity.
- Financial & Sales Performance
- Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth.
- Partner with your Business Development Manager to drive new sales opportunities and revenue streams.
- Understand and leverage financial statements to make informed decisions.
- Customer Satisfaction & Retention
- Ensure delivery of exceptional service to achieve 90%+ customer retention.
- Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans.
- Team Development
- Recruit, train, and mentor Account Managers, Field Managers, and crews.
- Identify high-potential team members for advancement and actively develop their careers.
- Conduct regular performance reviews and provide actionable feedback.
- Continuous Recruitment
- Maintain an active recruiting pipeline to meet current and future staffing needs.
Qualifications
- Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation.
- Sales & Service: Proven success managing customer relationships and driving revenue.
- Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously.
- Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions.
- Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute).
- Communication: Strong written and verbal communication skills in English.
- Leadership Mindset: Commitment to developing people both professionally and personally.
Why Landscape Workshop?
We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You’ll have the freedom to run your branch like an entrepreneur with the backing of a strong, growing company.
