Support/ MedBilling manager

We are looking for a self-motivated Support/Billing Manager to join our rapidly growing team. This position is ideal for individuals without prior experience who are eager to learn and grow in this field.

A Support/Billing Manager in a medical company is responsible for monitoring and ensuring all financial operations related to a patient’s stay in the hospital, including:

• Entering patient information into the accounting system;
• Determining the patient’s insurance coverage details;
• Collecting financial information about the patient (bills, assets, cash flow, etc.);
• Issuing invoices to insurance companies;
• Tracking payments and ensuring timely reimbursements.

Requirements for the role: 

• Fluency in both written and spoken Еnglish
• Experience in a similar position for at least 1 year
• Ability to check benefits/eligibility over the phone and online (to make sure that there will be a payer before the patient is admitted to the facility)
• Ability to check authorization status over the phone and online (checking the auth levels; number of days approved, last covered date, etc.)
• Working with Census (checking the information in the system before sending the claims to the insurance)
• Checking the claims over the phone and online
• Working on the case of the patient until the full payment is received (sending the claims for reprocessing in case it’s denied incorrectly, sending corrected claims or appeals)
• Preparing letters/bills to patients and discussing the balances with the patients over the phone
• Posting payments into the system
• Generating the reports/aging to make sure that all the payments were received

Responsibilities:

• Communication with clients and primary data entry to the application program
• Oversee and streamline billing and collections processes
• Month-end closing of the billing group information
• Plan and implement quality assurance for all processes
• Special program/billing planning and implementation

We offer:

• Competitive salary
• BCP and Support in Conditions of Limited Electricity
• Stable income, holidays, and days off are bonus days
• Free English lessons
• Workshops
• Mentoring Education
• Paid Team-Building activities every two months

Team: Head of Medbilling department, Supervisors, CЕО, the HR team, and 50+ Medical Billing managers

 Schedule: 5/2, 8-hour working day (40 hr per week), from 8 am to 5 pm EST. You must be prepared to adhere to a strict schedule and maintain punctuality. You will have two 30-minute breaks during your shift, totaling one hour. Our team is committed to meeting deadlines and delivering high-quality services to our clients. Therefore, you must be ready to respond promptly and address queries within 15 minutes to ensure seamless operations and client satisfaction.

Hiring process: PI+ Cognitive testing, HR interview, interview with the Head of the Medbilling department