Assistant Banquet Manager (Parental Leave Cover) - The Langham, Gold Coast

About the Company

At Langham Hospitality Group, we empower our colleagues to take ownership of their contributions, discovering their potential while embracing the authentic selves. Together, your unique stories are what make our legacy stronger.

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground.  Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront, the Property offers our guests a place to relax and be inspired.

We are now seeking customer service-focused and luxury-minded Assistant Banquet Manager to join and help lead our Banquet Operations team.

This opportunity is a Parental Leave cover on a 12-month fixed term contract, with ongoing employment opportunities available for the right candidate.

What You’ll Do

As Assistant Banquet Manager, you support the Banquet Services Manager in overseeing all aspect of the operation, embusing our conference and events guests are provided with superior service and ultimately a seamless and luxury guest experience.

Your responsibilities also include:

• You will exceed our guests' expectations by providing warm, authentic and timely service and providing high level banqueting knowledge to elevate the guest experience.
• Communicate effectively to the team to deliver market leading events, with bespoke service and quality product.
• Manages and assumes overall responsibility for all Banqueting and Event functions throughout the Hotel.
• To ensure that every guest is served in a timely and efficient manner that adheres to the pre-set standards of Banqueting and the Standards of Procedure established by The Langham, Gold Coast.
• Lead by example by being present in operations throughout service periods, peak times and VIP Events.
• Work with our external AV Operators to enhance the guest experiences and build revenue opportunities and guest experiences that lead the market.
• Assist Banquet Service Manager to maintain an up-to-date version of Safe Operating Procedures for the department, ensuring to comply with the highest standards of customer service at all times.

What You’ll Bring

To be successful in this role, you will have previous experience in a similar role and a strong background in banquet operations and leading a team.

• Passion for service excellence and providing superior hospitality;
• Excellent interpersonal and communication skills;
• Strong leadership and team management abilities, with a passion for developing and motivating staff;
• Tertiary qualifications in Hotel/Hospitality/Business or similar advantageous;
• Responsible Service of Alcohol required;
• Australian work rights. We are unable to offer sponsorship for this role.

Why Join Us? Live fully with Langham

The Langham, Gold Coast offers current and future colleagues:

• Benchmarked and competitive remuneration;
• Industry leading Learning and Development, with career progression opportunities;
• Complimentary meals on shift, and laundering of your duty attire;
• 6 complimentary hotel nights to stay at LHG Hotels and Resorts worldwide each year;
• Employee Assistance Program;

plus a vast array of additional benefits and recognition incentives!