Hostess 咨客员 - The Langham, Shanghai, Xintiandi

To ensure the three steps of service are adhered to at all times确保服务的三个步骤贯彻始终。
· To ensure a warm and sincere greetings at all times and use the guest name if known and using The Langham language when interacting with the guest
在任何时候，确保温暖而真诚的问候，称呼客人的姓名如果知道的话，并且与顾客交流时使用标准的朗廷用语。
· Anticipate guest’s needs and comply with guest requests
预期客人的需求，并且尽量满足客人的要求。
· LHI standard greeting conduct in using the 10/5 rule at all times
始终遵循朗廷酒店10/5规定来迎接客人。
· Colleague to follow “5 step rule” with the guest offering direction with a open arm gesture walking towards the destination the guest is looking for, no pointing finger at any time
在为客人指引方向的时候，应遵循“五步”规定即陪同客人向目的地方向至少步行五步，同时伸出手臂指引方向。绝不使用手指指示方向。
· To seat guests in a manner that every guest will receive the fastest and most courteous service at all times.
以是客人始终能得到快速而有礼貌的服务为准则来安排客人入座。
· To deliver service with Poise self-confidence, well balanced, sincere and diplomatic.

Service with eloquence and discretion, gracious, professional. Using a courteous approach, impeccable sense of hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period from receiving the guest to walking them out of the restaurant.
从客人进入餐厅直到他们离开的整个用餐过程中，始终传递沉稳自信、平衡、真诚并且有社交技巧的服务，让客人感觉心悦诚服、严谨、亲切，非常敬业。使用礼貌的方法，以及对服务业完美的触觉展示自身热情友好的一面。
· To supervise and control seating in the restaurant and ensure that guests are seated as guest preference first also distributing them so no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.
监督控制餐厅内餐位数量的安排情况，确保尽量以客人的喜好安排座位，避免造成因客人较多员工较少，同时也要注意安排座位时要对所有的服务人员公平。
· Actively support the TQM Total Quality Management.
积极支持全面质量管理系统。
· Manage comment cards by category and share information in a systematic manner in order to improve
按类别管理反馈表，并能系统化地分享信息，从而做出改善。
· Assist in working toward positive financial results.
积极协助上级，完成良好的收益。
· Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
协助确保每个工作职能能够及时和准确的发挥。
· Assist in maintaining a highly motivated and well-trained working team.
协助上级维护一个具有高度热情和训练有素的工作团队。
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/shanghai/