The Langham, Melbourne enjoys sweeping vistas of the Yarra River and Melbourne skyline. Outstanding location amidst the city’s captivating Arts and Leisure district. A sanctuary nestled on the famous Southbank Promenade. We have on offer, 388 luxury guest rooms and suites, our team of hospitality professionals deliver high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Club Lounge Attendant
You will have the opportunity to work within the Front Office department which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.
These positions are an integral part of a high performing hotel team, and a key contributor to the hotel's ongoing success.
About the role
Your responsibilities will include:
Assisting the team to ensure the smooth operation of the Langham Hotel Club whilst maintaining and constantly improving the overall product.
Thorough knowledge of all foods and beverage items displayed on the buffet and served in the Lounge, in order to be able to accurately advise guests.
Provide personalised service to all guests dining and relaxing in the Langham Club.
Assist the guest entering and exiting the Lounge.
Confidently make food and beverage recommendations to guests.
Responsible for pre-service and post-service preparation.
Check In and Check Out Club Guests
Skills & Experience
For this role, your attributes will be inclusive of the following:
Aptitude with 5 star guest service
Previous experience in a similar role, ideally within a luxury hotel or similar environment
Possess competent food & beverage, as well as Front Office skills & knowledge
Be able to engage with guests comfortably and identify their individual preferences
Immaculate presentation and grooming
Excellent communication and interpersonal skills
Able to work morning, afternoon or evening shifts; across seven days
Current VIC Responsible Service of Alcohol & Food Handlers & Food Allergens Certificates essential
Previous experience in a similar role is desired. Flexibility with various shifts is required.
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.
This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!
If you think this is the right role for you, apply now! Come join our team!
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.
EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/melbourne/
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Langham Hospitality Group is a global hospitality company that owns and operates hotels and resorts.