Langham Service Agent - The Langham, Sydney

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.
Learn more at http://sydney.langhamhotels.com.au/

About the Role

As a Langham Service Agent at The Langham Sydney, you will be handling guest bookings, and ensuring every stay is seamless. You will connect with guests, coordinate with teams, and bring a touch of luxury to every interaction.

Key Responsibilities 

• To ensure all Room Reservation enquiries are handled professionally, efficiently and accurately over both email and phone
• Contribute positively to the achievement of sales & revenue budget through conversion of reservation enquiries into sales
• To handle all incoming calls into the hotel and redirect as appropriate.
• To handle all hotel food & beverage outlet reservations
• To process all In-Room Dining orders from hotel guests

Match your skills....

Your skills and experience will include:

• Previous experience in a similar role is preferred
• Ability to demonstrate a commitment to outstanding customer service
• Excellent communication and interpersonal skills
• Computer literate (Microsoft Office Suite) and valid working rights
• Attention to detail, flexible with working hours and reliable
• You have availability throughout the week, public holidays and on weekends

What we offer 

In return for your bespoke service to our guests and dedication inside our hotel, we will offer you -

• Excellent growth, learning and career development opportunities within a global luxury hospitality group
• Complimentary duty meals and uniform laundry
• Access to Employee Assistance Program (EAP), wellbeing initiatives and wellness activities
• Complimentary nights at Langham Hospitality Group hotels
• Colleague discounts on accommodation, dining, food & beverage and spa experiences
• Reward and recognition programmes that celebrate colleague contributions

Presentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.

Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.

If this opportunity interests you and you would like to grow your career in a people-focused luxury environment, we would love to hear from you. Apply now and let your story become part of our legacy.