Pool Server (PT) - The Langham, Pasadena

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.
Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.
Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

JOB TITLE:  Pool Server

REPORTS TO: F&B Director

SUPERVISES: n/a

PRIMARY OBJECTIVE OF POSITION:

To provide the utmost in attentive and efficient service.  Maintain a positive attitude and ensure our guests feel welcome and comfortable. 

RESPONSIBILITIES AND JOB DUTIES: 

• Taking care of every guest as it pertains to food service.
• Knowledge of the sequence of service:  Explanation of daily specials, wine order, food order, mis-en-place for table, serve appetizer, serve entrée, check with guest periodically to ensure            satisfaction,      dessert and coffee service, presentation of check.
• Knowledge of beverages, wines, drink recipes, basic garnishes, food service.
• Serves guests food and beverages poolside 
• Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the dish pit for proper sanitation
• Responsible for maintaining an organized and clean service area at all times, including set up and breakdown
• Ability to up-sell and increase check averages.
• Adheres to proper cash drop procedures and closing out daily procedure
• Remaining and being seen on the floor at all times.
• Abiding by hotel, and sanitation guidelines.

• Wipe down, set up and move, when necessary, all pool deck equipment.

PHYSICAL DEMANDS:

• High intensity and a stressful environment as it pertain to cover counts. 
• Must be able to carry 3 + plates at a time of weights up to 15 pounds.
• Ability to remain on your feet for 7+ hours
• Ability to work in high temperatures. 

SPECIAL SKILLS REQUIRED:

• Knowledge and identity of food items. Knowledge of wine, liquor and other beverage service.
• Ability to provide courteous, efficient and professional service. Greet guests with a smile. Be able to answer any questions from the guest concerning the menu, our hotel, and other outlets of the Hotel
• Must have an open and flexible schedule 
• Ability to think fast, react fast, and resolve issues
• Empowerment to take problems into own hands and resolve them
• Must know your clientele and remember names and favorite foods.

EDUCATION REQUIRED:

High school diploma required.

EXPERIENCE REQUIRED:

2+ Years as a server.

LICENSES OR CERTIFICATES:

• Must be minimum age to serve alcohol.
• Ability to obtain any government required license or certificate. 
• CPR Certification and/or First Aid Training preferred. 
• Tips Training necessary, may be provided by the Hotel.
• Food handlers certification.