About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Key responsibilities:
- Administrate the digital platforms for the Group, ensuring consistency across all websites and booking engine in terms of content, user experience and operation efficiency, compliance with law
- Support day-to-day website maintenance, content update, booking engine, and development including edit, proofread and improve content created by properties and content authors
- Use AI technology to transform website operations, maximise efficiency and strengthen brand standardisation across LHG digital platforms.
- Work closely with LHG corporate departments to support required website updates and additions related to their respective departments
- Support new hotels onboarding on setting up online channels, website and booking engine
- Support the Manager – E-Commerce, Digital Experience & Webmaster on developing and maintaining website content guideline
- Support in trainings to empower property users in various digital platforms
- Conduct website analytics and reports for monitoring and website’s efficiency enhancement
- Support ongoing website optimisation with SEO and GEO initiatives with a shared goal to drive website organic traffic and AI visibility
- Support the Manager – E-Commerce, Digital Experience & Webmaster as the product owner of websites and booking engine under LHG portfolio and responsible for raising features to enhance digital experience and production.
- Report vendor performance and support collaboration framework, including SLA, SOP
- Support online global sales campaigns and ongoing promotional initiatives to drive online revenue to LHG.com
- Assist with other duties as assigned by department head and line manager
Requirements:
- Bachelor’s degree or equivalent in Marketing, E-Commerce or related subjects
- Working experience in E-Commerce or digital marketing
- Knowledge and hands-on experience content management strategy and systems, common web programming languages and other web development and publishing tools will be a definite asset
- AI project and content generation experience is preferred and will be considered an advantage
- Polished interpersonal and communication skills
- Independent, detailed-oriented and demonstrate a can-do spirit
- Excellent skills in written and verbal communications, along with strong abilities with all MS Office applications, particularly Excel
- A committed team player, responsible, self-driven individual with confident and outgoing personality
- Good command of English and Chinese, and Mandarin
- Outstanding attention to detail
- Knowledge of SEO / GEO, website traffic metrics and analytics tool (Adobe Analytics/Google Analytics) is an advantage
- Knowledge of generative AI usage for content generation is an advantage
- Knowledge of HTML, CSS, javascript and UX research is an advantage
For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/
