The Retreat on Charleston Peak is seeking an energetic, professional, and guest-focused Guest Service Agent to join our hospitality team. As the first and last point of contact for our guests, you will play a vital role in creating exceptional experiences by providing warm, friendly, and efficient service throughout every stage of the guest journey.
If you have a passion for hospitality, enjoy helping others, and thrive in a fast-paced environment, we'd love to hear from you!
The Guest Service Agent is responsible for welcoming guests, processing arrivals and departures, managing reservations, answering guest inquiries, handling payments, and ensuring every guest receives outstanding service. Successful candidates are dependable, organized, professional, and committed to exceeding guest expectations.
This position requires flexibility and may include:
We offer eligible employees:
If you are passionate about hospitality and nature, and committed to delivering memorable guest experiences, we encourage you to apply and become part of our team at The Retreat on Charleston Peak.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
With a family of five self managed brands, a collection of nearly 100 independent spirited hotels and 33 restaurants across 27 states and 2 countries, Lark is North America's leading hospitality management company and brand choice for hotels under 150 keys. Who we are. At Lark we are about people and service. We exist to bring people together, to create life-affirming experiences and to deliver exceptional hospitality to all we encounter. On the ground we meet people eye to eye, without pretense or preconceived notions. We offer service and attention when wanted but privacy when it's not. We present ourselves as we are, with personality, warmth, energy and integrity. To our guests we offer to support their agenda and do not overlay our own. We always remember that the experience we provide comes with high expectations and could be part of a pivotal part of our guests lives. We seek people that have a natural hospitality soul and we believe that skills, procedures and the details can be taught. Good people create great experiences. Within our organization, we care for our team members as they care for our guests. We aim to develop and offer as many opportunities for growth and mentorship as possible. We celebrate each other and thrive because of it. In our relationships with owners and investors we pledge to be genuine, collaborative, honest, and transparent in all of our interactions. We will work with intention and efficiency and to earn trust. If we make mistakes, we learn from them and memorialize our corrections so we're always getting better. Above all else, we value healthy collaboration and long-term connections.