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    LA

    Lark

    Hospitality

    Guest Service Associate

    Belfast, United StatesOn-SiteFull-time$16 – $18 / hourPosted 1mo ago
    All Lark jobs

    Job description

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
    Compensation: $16 - $18 hourly
    Responsibilities
    • Bookkeeping: keep accurate records of all hotel guest account information
    • Mitigate customer complaints as needed
    • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
    • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
    • Connect with the housekeeping department to ensure guest accommodations are ready
    Qualifications
    • Ability to manage multiple tasks efficiently, from check-ins to handling inquiries, with a smile.
    • Proven track record of resolving guest issues promptly and professionally, enhancing their stay.
    • Strong communication skills to liaise effectively with guests and team members alike.
    • Familiarity with booking systems and the ability to manage reservations across various platforms.
    • Attention to detail in maintaining accurate records and guest account information.
    • Ability to work flexible hours, including evenings, weekends, and holidays, to meet guest needs and hotel demands.
    • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
    • Must have graduated high school, received a GED or equivalent
    • Well-versed in taking telephone calls and handling stressful situations
    • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
    • Has previous experience or working knowledge of Microsoft Office and reservation management systems
    About Belfast Hotel

    Belfast is an up-and-coming small city situated on picturesque Penobscot Bay. Retaining its New England feel, it has a vibrant waterfront and a historic downtown. Visitors and locals experience festivals, galleries, great dining, and close proximity to outdoor excursions.

    Take a gallery walk, or see one of the many artistic performances that take place throughout the year. As a result, these two properties operate year-round, with summer and autumn being their peak season. The properties themselves are located on Coast Route 1 just north of town.

    Job details are sourced from the employer's original posting.

    Open job posting
    LA

    About the company

    Lark

    With a family of five self managed brands, a collection of nearly 100 independent spirited hotels and 33 restaurants across 27 states and 2 countries, Lark is North America's leading hospitality management company and brand choice for hotels under 150 keys. Who we are. At Lark we are about people and service. We exist to bring people together, to create life-affirming experiences and to deliver exceptional hospitality to all we encounter. On the ground we meet people eye to eye, without pretense or preconceived notions. We offer service and attention when wanted but privacy when it's not. We present ourselves as we are, with personality, warmth, energy and integrity. To our guests we offer to support their agenda and do not overlay our own. We always remember that the experience we provide comes with high expectations and could be part of a pivotal part of our guests lives. We seek people that have a natural hospitality soul and we believe that skills, procedures and the details can be taught. Good people create great experiences. Within our organization, we care for our team members as they care for our guests. We aim to develop and offer as many opportunities for growth and mentorship as possible. We celebrate each other and thrive because of it. In our relationships with owners and investors we pledge to be genuine, collaborative, honest, and transparent in all of our interactions. We will work with intention and efficiency and to earn trust. If we make mistakes, we learn from them and memorialize our corrections so we're always getting better. Above all else, we value healthy collaboration and long-term connections.

    View all Lark jobsLinkedIn
    Industry
    Hospitality
    Founded
    2012
    Open roles
    96

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