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    LA

    Lark

    Hospitality

    Guest Service Associate

    Falmouth, United StatesOn-SiteFull-time1+ yrs experiencePosted 1mo ago
    All Lark jobs

    Job description

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
    Responsibilities
    • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
    • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
    • Communicate with housekeeping to make sure guest rooms are ready
    • Handle customer complaints as necessary
    • Bookkeeping: keep accurate records of all hotel guest account information
    Qualifications
    • Well-versed in taking telephone calls and handling stressful situations
    • Working knowledge of computer software and reservation management systems
    • High school graduate, GED recipient, or equivalent
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
    • 1+ year of hotel industry experience or related job preferred
    About The Coonamessett

    Why Join Us?

    At The Coonamessett, we believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence.

    If you have a passion for hospitality and a knack for making people smile, we’d love to hear from you. Apply today and be part of a place where both guests and employees are treated like family.

    The Coonamessett – Where every stay is a story waiting to be told

    Job details are sourced from the employer's original posting.

    Open job posting
    LA

    About the company

    Lark

    With a family of five self managed brands, a collection of nearly 100 independent spirited hotels and 33 restaurants across 27 states and 2 countries, Lark is North America's leading hospitality management company and brand choice for hotels under 150 keys. Who we are. At Lark we are about people and service. We exist to bring people together, to create life-affirming experiences and to deliver exceptional hospitality to all we encounter. On the ground we meet people eye to eye, without pretense or preconceived notions. We offer service and attention when wanted but privacy when it's not. We present ourselves as we are, with personality, warmth, energy and integrity. To our guests we offer to support their agenda and do not overlay our own. We always remember that the experience we provide comes with high expectations and could be part of a pivotal part of our guests lives. We seek people that have a natural hospitality soul and we believe that skills, procedures and the details can be taught. Good people create great experiences. Within our organization, we care for our team members as they care for our guests. We aim to develop and offer as many opportunities for growth and mentorship as possible. We celebrate each other and thrive because of it. In our relationships with owners and investors we pledge to be genuine, collaborative, honest, and transparent in all of our interactions. We will work with intention and efficiency and to earn trust. If we make mistakes, we learn from them and memorialize our corrections so we're always getting better. Above all else, we value healthy collaboration and long-term connections.

    View all Lark jobsLinkedIn
    Industry
    Hospitality
    Founded
    2012
    Open roles
    96

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