This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Compensation: $18-$20 per hour (based on experience)
• Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette
• Accountable for assigned cash drawer(s) and cash balances (make correct change)
• Answer and transfer calls in timely (preferably 3 rings) and courteous fashion
• Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.
• Monitor reservations email account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly
• Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room
• Maintain full knowledge of all room types, features, locations, rates
• Verify accuracy of information in property management system by entering data correctly and checking daily arrivals
• Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints
• Communicate effectively with all departments
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Lark Health is leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. They help healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Their platform delivers real-time personalized counseling and health monitoring for each patient, empowering users to live happier, healthier lives.