Switchboard Operator Receptionist

Essential Duties

and

Responsibilities:

Route incoming and inter-office calls and make connections with outside lines for outgoing calls.
Place long-distance calls and keep record of all long-distance calls, outgoing and incoming reverse charge calls.
Keep directory of location/telephone extensions for assignment personnel.
Type correspondence, reports and letters; proofread material to verify accuracy.
Maintain records, files and appropriate office supplies.
Operate office equipment such as copiers, calculating machines, etc.
Under direction, order and coordinate communication services.
Update and maintain facility directory.
Greet and direct visitors to the proper office.
Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed.
It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.
Required Knowledge Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Must be able to type a minimum of 45 words per minute
Education and

Experience:

High school diploma or equivalent required
Six (6) months of clerical experience preferred.
Physical

Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing an undue hardship for the employer.
Continuous sitting up to 2 hours per shift
Ability to work continuously on a telephone/computer/scanner/fax/copier or other office equipment for up to 2 hours or more per shift with scheduled breaks
Frequent periods of walking and/or standing
Occasional lifting and carrying up to 20 lbs
Frequent grasping, reaching, pushing, pulling, bending, twisting
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