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    Last Energy

    Nuclear Energy

    Helpdesk Technician

    Austin, United StatesOn-SiteFull-time1–2 yrs experiencePosted 1mo ago
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    Job description

    Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.

    This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.

    Key Duties & Responsibilities

    • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
    • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
    • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
    • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
    • Other duties as assigned

    Qualifications

    • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
    • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
    • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
    • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
    • Enthusiastic about being on-site 5 days a week

    Job details are sourced from the employer's original posting.

    Open job posting
    LA

    About the company

    Last Energy

    Last Energy is a company focused on developing and deploying small modular nuclear reactors (SMRs). They aim to provide clean, reliable, and affordable energy solutions.

    View all Last Energy jobs
    Industry
    Nuclear Energy
    Open roles
    33

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