Job Description – AI Program Manager (Claude Enablement) Role Summary We are seeking a seasoned Program Manager with hands-on Anthropic Claude experience to lead enablement of Claude to drive business outcomes. You will work with business teams to identify and deliver new use cases, and help them build Claude into their everyday work. Candidates must have delivered this work before, not just have theoretical familiarity.
Key Responsibilities
- Manage the Claude enablement program, including plans, milestones, risks, and stakeholder reporting.
- Work with business teams to identify, assess, and prioritize new Claude Chat use cases.
- Translate business needs into clear requirements and coordinate delivery with IT, data, and engineering teams.
- Help business users set up Claude workflows for priority use cases.
- Serve as the main point of contact for business users, from onboarding through ongoing support.
- Coordinate training, documentation, and best-practice sharing to build user confidence.
- Set standards that keep Claude solutions consistent, secure, and maintainable.
- Track adoption, usage, and business value, and report progress to leadership.
- Work with security, risk, and governance teams to keep use cases aligned with responsible AI policies.
- Required Experience 7–10 years of experience as a Program Manager.
- Hands-on experience with Anthropic Claude, with a strong grasp of its capabilities and limitations.
- Proven experience coordinating with business users to enable and adopt Claude.
- Experience running onboarding, training, or adoption programs for non-technical business users.
- Strong stakeholder management, communication, and facilitation skills.
- Able to speak concretely about prior Claude projects during client-facing evaluation.
Preferred Qualifications
- Background in change management or AI champion programs.
- Business analysis experience translating business needs into clear requirements.
- Financial services experience.
