Benefits Administrator

Key Responsibilities

• Review, validate, and confirm required documentation for retirement benefit applications.

• Process application status requests, benefit applications, and verification requests accurately and efficiently.

• Calculate retirement benefit amounts and assist with benefit adjustments when necessary.

• Communicate with participants via phone or written correspondence to clarify application information.

• Research employment and benefits records to support application processing.

• Prepare system-generated or template correspondence related to applications and participant inquiries.

• Coordinate with internal departments to resolve documentation or eligibility questions.

• Support the contact center during periods of high call volume when needed.

• Maintain accurate records and follow established procedures for application review and approval.

• Perform additional administrative and operational support tasks as required

Qualifications

• Bachelor’s degree or equivalent professional experience required.

• Minimum 2 years of experience in benefits administration, retirement services, pensions, or related financial services operations preferred.

• Experience working with benefit applications, retirement plans, or pension processing is strongly preferred.

• Strong attention to detail and ability to manage high volumes of work accurately.

• Excellent verbal and written communication skills.

• Ability to investigate issues, research documentation, and resolve inquiries efficiently.

• Strong organizational and problem-solving skills.

• Ability to work independently while collaborating with internal teams