Position Summary
The Patient Support Operator plays a crucial role as the first point of contact for patients, handling incoming calls and scheduling appointments. Patient Support Operators are also responsible for mail workflow, triaging desktop requests, and assisting with pharmacy-related issues. They ensure compliance with regulatory standards, participate in staff meetings, and interact professionally with all patients, staff, and visitors.
Principal Duties and Responsibilities
- Schedule and rescheduling appointments for Psychiatry and all Care Teams, apart from Dental, Optometry, and BH.
- Answer inbound calls and function as a switchboard operator.
- Collect, sort and distribute all incoming and outgoing mail, handling over 100 letters daily that require stamping, certified mailing and proper weighing.
- Triages a clinical desktop, addressing medication refills, paperwork, pharmacy-related issues, copies of paperwork, vaccine records, etc., handling approximately 30-40 phone notes daily.
- Assist the Nursing team with reading patients' RX scripts to determine if they have refills remaining with their preferred pharmacy.
- Assist the Nursing team with RX issues needing clarification, such as medication on backorder, unreceived scripts.
- Attend staff meetings as announced by supervisor.
- Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.
- Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
- Other duties as required.
Required Skills or Abilities
- Bilingual in Spanish Preferred
- Some computer skills (Windows-based) and telephone experience preferred.
- Experience with Microsoft Office is a plus.
- Ability to work in a multi-cultural setting.
- Ability to strongly embrace and personify the mission of Lawndale Christian Health Center.
- Ability to collaborate and interact with a diverse group of healthcare professionals.
- Ability to multi-task and problem solve in a fast-paced work environment.
- Excellent guest relations skills.
- Typing speed of 45 wpm.
Required Knowledge, Experience, or Licensure/Registration
- High School Diploma or equivalent.
