The Banquet Manager contributes to hotel overseeing the daily operations of the banquet department. This role is responsible for event planning and execution, staff management, financial and inventory controls, coordinate with culinary and sales department to ensure all guests’ needs and requests are met. The banquet manager will be responsible for grand buffets and other internal events executed in the banquet space. This position also aids the other food and beverage outlets as assigned by the Director of Food and Beverage and assists the sales team during sales blitzes and wedding shows.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
- One year of event catering and/or event management experience and/or previous hotel operations experience preferred. planning experience
- Two years’ experience in the service industry
- High School Diploma or equivalent
- Associates or Bachelors degree preferred
SUMMARY OF ESSENTIAL JOB FUNCTIONS
- Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
- Must be able to stand for ten hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
- Identifying opportunities to achieve financial performance goals and GSS/ESS related goals.
- Budget limitations and cost controls.
- Food and Beverage costs and how to figure.
- Configurations and set ups for function space.
- Competition and what this property has (or doesn’t have) over others.
- Continual growth and development of the banquet department through development of training and materials to fit the departmental goals
- Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
- Entire property, staff, services, hours of operation, locations.
- BEO interpretation
- Banquet Management Software
Skills:
- Event and Logistics Management
- Training and development
- Prepare banquet checks and payroll
- Target audience, develop and support holiday and seasonally driven events
- Computer literate.
- Maintain organization of supplies and equipment needs. Ensure that proper par levels are maintained.
- Secure and manage any outside vendors, equipment rentals or other banquet related needs.
Abilities:
- Staff leadership.
- Multi task, remain associate and guest service centric.
- Effectively communicate with guests, department heads, associates and home office support staff.
- Solve guest issues with professionalism while maintaining a hospitable attitude.
- Assist the sales team to market and promote the venue to increase exposure and sales.
- Track GSS and ESS scores and be proactive in ensuring that our goals are reached.
