Compliance Travelers

POSITION: Compliance Traveler

REPORTS TO: Compliance Manager

COMPENSATION: Salary, plus Benefits and Bonus eligibility LOCATION: Hybrid in Dallas

POSITION SUMMARY

As a Compliance Traveler, you are primarily responsible for protecting, maintaining, and enhancing the value of the community. This is accomplished by effectively assisting the onsite team with completing initial and annual certifications. This includes, but is not limited to, ensuring compliance with program documents, LIHTC and HUD regulations federally, TDHCA and TAA requirements in Texas, etc.

RESPONSIBILITIES (Including but not limited to)

• Must be willing to travel up to 95% of the time.
• Demonstrate a positive, professional, and client-oriented attitude with team members, residents, clients, and the public.
• Assist the communities with tenant files (initial and annual recertification) to ensure timely and accurate completion. Review supporting verifications to determine proper documentation of sources of income and expenses and accurate completion of Form 50059 and or TIC forms.
• Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.
• Conducts regular onsite audits of move ins/outs, recertifications, lease renewals, interims, denials, waitlists, EIV requirements, etc.
• Produces and delivers regular summary reports to include items such as the improper application of policies, procedures and/or rules by staff members. Maintains a tracking system for all files reviewed to facilitate an assessment of the overall processes.
• Ensure files are being maintained properly, kept secure, and confidential.
• Observes general operations of properties while in the field, in accordance with all HUD guidelines and regulations, TDHCA regulations, other governing entities, Solidago Policies and Procedures.
• Composes correspondence, reports, and memoranda for the assigned Manager or other management.
• Attends regular training regarding programs with financing restrictions, including all federal, state, and local laws.

• Provide technical support to on-site Property Managers and other staff of assigned properties in the preparation of all compliance related forms and documents.
• Bring non-compliance issues to the attention of the Supervisor and initiate corrective actions.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree; Business, Accounting, Finance, or related field preferred.
• 4-6 years’ experience; property management and real estate experience preferred.
• Strong time management skills.
• Excellent verbal and written communication skills.
• Must be analytical, resourceful, detail-oriented, and knowledgeable of affordable housing.
• Ability to interact effectively with prospects, residents, peers, and management both verbally in written forms.
• Ability to compose written responses to management and owner requests.
• Knowledge of current application of compliance programs, rules and regulations.
• Thorough knowledge of HUD, LIHTC, TDHCA, TAA, tax exempt bond and other affordable housing programs.
• Ability to provide technical assistance on complex compliance issues in a simple and accurate manner to ensure compliant and quality application.
• A strong working knowledge of Microsoft Word, Excel, and Google Suite.
• Ability to embody the Solidago Standards every day.

BENEFITS

• Medical, Dental, and Vision Insurance

• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• Dental
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.

WORK ENVIRONMENT

You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and/or hazardous.

Employees working remotely are required to adhere to the same work schedule in effect at the office unless otherwise agreed to in writing with your manager as needed to support the Company’s business needs. Employees are expected to work a full eight (8) hour day and be available during these hours unless an alternate schedule is approved by the employee’s manager. Any need for time away from work for doctor’s appointments, errands, personal time, and vacation must be requested in advance and approved by the employee’s manager.

PHYSICAL DEMANDS

To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property—both interior and exterior—in varying weather conditions, including rain, snow, heat, and wind.

Team members must be capable of lifting or moving items up to 20 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs.

This job description is not intended to be an exhaustive list of all duties. Team members are expected to follow additional instructions and perform other related tasks as assigned by their Team Leader.