Position: Roc Engineer
Reporting To: ROC Manager
Division: Remote Operations Center (ROC)
Position:
As a ROC Engineer, you will play a key role in delivering innovative remote services from our Remote Operations Centre (ROC). You will be responsible for monitoring Building Management Systems (BMS) and connected assets, identifying and resolving issues, coordinating with internal and external stakeholders, and helping to ensure the efficient operation of our clients' buildings.
Working closely with colleagues, clients, and supply chain partners, you will optimise building performance, improve energy efficiency, and deliver an exceptional customer experience.
Key Responsibilities:
- Remotely manage and optimise HVAC assets through a range of Building Management System (BMS) platforms, including TREND, Siemens, Tridium, WEMS, and Schneider.
- Monitor building performance and identify operational improvements to maximise efficiency and reliability.
- Liaise with local branch engineers attending site to support remedial works identified by the ROC.
- Collaborate with client operations teams to identify, coordinate, and resolve building-related issues.
- Continuously optimise HVAC control strategies to improve system performance and energy efficiency.
- Provide accurate and detailed technical diagnoses of faults across client estates, enabling remote resolution where possible and supporting first-time fixes on site.
- Develop and implement software control strategies across client portfolios.
- Investigate and diagnose causes of excessive energy consumption alarms identified through internal Energy Management Systems (EMS).
- Proactively identify opportunities to reduce energy consumption and improve operational performance.
- Maintain accurate records and documentation of activities, recommendations, and outcomes.
Skills & Experience Required
- Proven experience in building operations, facilities management, building controls, or IT networking.
- Strong knowledge of HVAC systems, building automation, and energy management principles.
- Experience using Building Management Systems (BMS).
- Relevant HNC, HND, or equivalent engineering qualification.
- Excellent problem-solving and fault-finding abilities.
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- High attention to detail and strong organisational skills.
- Ability to work independently while contributing positively to a collaborative team environment.
What We Offer
- Competitive salary with an attractive benefits package.
- Company vehicle (electric or hybrid).
- Company pension scheme.
- Death in Service cover.
- Private Medical Insurance.
- UK Healthcare cash plan benefits.
- Enhanced Sick Pay scheme.
- Enhanced Maternity, Paternity, Shared Parental, and Adoption Leave policies.
- Opportunities for professional development and career progression within a growing and innovative business.
