- Participate in the recruitment, hiring and onboarding of new staff.
- Train and empower staff to achieve our elevated standards of service.
- Create FOH staff schedules, report payroll and control staffing to maintain labor costs.
- Collaborate with our culinary team to ensure harmony from the kitchen to the table.
- Develop continuing education opportunities for staff, working with purveyors and farmers.
- Manage reservations on line to maximize reservations and accommodate business demand.
- Communicate with guests regarding reservations, special events, prices and scheduling.
- Maintain inventories of FOH supplies.
- Engage in ongoing communication of varied and pertinent information with the owner.
- Streamline and enhance operations through the development of efficient policies, operating procedures, and guest-service standards.
- Oversee the beverage program ensuring restaurant standards are upheld and cohesion exists between libations and victuals.
- Update POS systems (items, stock, and pricing) based on inventory and sales trends.
- Complete routine maintenance and general upkeep of the dining room as a whole.
- Prepare and hold a pre-shift meeting with staff communicating positively and effectively what is going well, potential areas of improvement and core focuses for the upcoming shifts (i.e. upselling, teamwork, guest satisfaction, etc.).
- Organize and complete the set up and breakdown of service or special events (including but not limited to creation of floor plan, menus, employee attendance, cash in/out).
- Supervise and guide all employees before, during and after shift.
- Strive to exceed guest experience through observing food and beverage service, suggesting improvements where possible.
- Engage guests by establishing a welcoming presence during service.
- Charisma, tenacity and a fantastic sense of humor
- One year fine dining management
- Two years in an upscale restaurant environment
- A strong knowledge of cuisine, wines and spirits
- High emotional intelligence, able to cultivate trusting relationships with diverse individuals
- Adaptable, capable of shifting styles to fit the needs of an array of people
- Ability to work calmly and effectively under pressure in a detail orientated environment
- POS system experience (please indicate what system(s) and length of time used)
- Impeccable written and oral communication skills
All your information will be kept confidential according to EEO guidelines.
