At Quarterdeck Resort on Gull Lake, our Guest Service Agent is the first and last impression for our guests. Our ideal candidate provides warm, friendly, and efficient service at the front desk while handling reservations, check-ins, check-outs, and guest inquiries. The ideal candidate enjoys working with people, thrives in a fast-paced resort environment, and helps create memorable lakefront experiences. #morefunongull#
Key Responsibilities
Guest Experience
- Greet guests with a friendly, welcoming attitude
- Handle guest check-ins and check-outs efficiently and accurately
- Answer questions about resort amenities, activities, dining, and local attractions
- Resolve guest concerns promptly and professionally
Front Desk Operations
- Manage reservations, room assignments, and availability
- Process payments, cash handling, and posting charges accurately
- Answer phones, emails, and in-person inquiries
- Maintain accurate guest records and daily logs
Communication & Coordination
- Communicate guest needs to housekeeping, maintenance, and management
- Monitor room status and coordinate with housekeeping for timely turnovers
- Report maintenance issues or safety concerns
Professional Standards
- Maintain a clean, organized front desk and lobby area
- Follow resort policies, procedures, and safety guidelines
- Uphold confidentiality and guest privacy
Qualifications
Required
- Customer service experience (hospitality preferred)
- Strong communication and interpersonal skills
- Basic computer skills and ability to learn reservation systems
- Ability to multitask and remain calm in busy situations
- Flexible availability including evenings, weekends, holidays, and peak seasons
Preferred
- Resort, hotel, or front desk experience
- Cash handling and POS experience
- Local area knowledge
Skills & Attributes
- Friendly, outgoing, and professional demeanor
- Strong problem-solving skills
- Detail-oriented with good organizational skills
- Team-oriented with a positive attitude
Work Environment
- Fast-paced, guest-focused lakefront resort
- Indoor front desk setting with frequent guest interaction
- Seasonal peaks during summer and holiday periods
Pay rate
