Title: Supervisor, Customer Service
Location: Uxbridge, MA
Position Type/Schedule: Hybrid (4 days in office, 1 day remote)
Compensation: $73,000 - $85,000
(Compensation is an estimate and depends on skills, knowledge, location, education, and experience)
Position Snapshot: The Customer Service Supervisor leads the daily operations of the Customer Service team, managing a team of approximately 10 direct reports and ensuring the delivery of exceptional customer support. Reporting to the Customer Service Manager, this role is responsible for driving team performance, managing order fulfillment and order management activities, and maintaining compliance with established processes and service standards. The position works closely with Sales, Inside Sales, Operations, and other cross-functional teams to enhance the customer experience, resolve issues efficiently, and support continuous process improvements that drive operational excellence and customer satisfaction.
About you: You're an outgoing, customer-focused professional who thrives on building relationships, solving problems, and delivering exceptional service. You stay organized, follow through on commitments, and adapt effectively when priorities shift. You enjoy creating positive experiences for customers and colleagues alike and are energized by leading, coaching, and motivating others to succeed. You value accountability, consistency, and continuous improvement, and you're always looking for ways to enhance processes, efficiency, and the overall customer experience.
A day in the life:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Lenze is a global manufacturer of electrical and electronic drives and automation technology. They provide solutions for mechanical engineering and plant construction.