- Job DescriptionFunction: This position is responsible for providing telephone technical support to client Sales and Service associates and client customers in the Equipment Product Technical Support contact center.
- Duties include providing part information related to the repair, maintenance, and operation of client dispensing equipment and multiple brands and models of commercial dish machines.
- The position utilizes databases or technical manuals to research, identify and recommend appropriate parts and part numbers for the aforementioned equipment.
- Main Responsibilities: Provides accurate and courteous consultation to callers via phone or email on routine requests related to repair part numbers and application to specific dispensing systems and or dish machine components.
- Learns basic knowledge of available dispensing equipment and parts to make recommendations on available options to meet customer requirements.
- Transfer complex or difficult calls promptly to the supervisor or higher trained staff. Other duties as assigned by manager.
- Duties: Time Telephone call answering 80 Follow-up communications and consultation 10 Projectsother duties as assigned 10Basic Qualifications:
- Minimum of a high school diploma or equivalent Two to four years work experience in a technical trade or customer service job area
- Preferred Qualifications: 2 Year Technical College degree in a trade field Electrical, Plumbing, Electronics Strong customer service aptitude, and verbal communication skills Demonstrated problem-solving skills
- Ability to work well with other staff members Previous Ecolab or other dispensing equipment company experience
- Experience working with BOM or Specifications systems Ability to multitask and manage numerous projects simultaneously
Additional Information:
All your information will be kept confidential according to EEO guidelines.
