ob Description
Client's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Client company are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
As a Customer Support III Agent at Client's Reality Labs you will apply a laser focus on identifying and solving the toughest customer facing issues, document the important findings, and assist in the creation of processes to quickly mitigate them going forward. While serving as a primary escalation between remote contact center agents and internal product, platform and support teams, you will use collective team resources, critical thinking and a plethora of tools to investigate and identify solutions which will delight our customers and turn the toughest, disgruntled customers into Reality Labs product advocates. This is a fast-paced environment requiring calm under pressure, a readiness to tackle adversity, and display superior judgement. Your mission will be to drive confidence for agents, surface new and urgent issues to appropriate teams, and provide timely and accurate resolutions to the toughest customer facing issues alongside the rest of the Customer Support III team. Your ultimate goal is to provide guidance and solutions to achieve complete customer satisfaction.
RESPONSIBILITIES
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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